Morningstar Help
I am an existing Morningstar.com (US) Premium subscriber. Should I also subscribe to Morningstar.co.uk Premium?
Morningstar.co.uk Premium will seek to offer a very similar service to that of Morningstar US. Both services source data and research centrally and use the same methodologies. Consequently, it would be useful for investors to subscribe to their local Premium service to be able to enjoy the most relevant securities, content and tools. However, Morningstar.co.uk Premium does not yet fully match the features of Morningstar.com Premium. If you are a Morningstar.com Premium subscriber and also wish to enjoy the benefits of Morningstar.co.uk Premium, please contact us to receive a 50% discount off the subscription price.
Why am I being asked to provide my credit card details at the beginning of the free 14-day trial period?
Providing your credit card details servers a couple of goals. Firstly, allowing us to confirm the authenticity of your details. Secondly, saving you the trouble of going through another registration process at a later stage. We reconfirm that we will NOT charge your credit card before the end of your 14-day trial period.
Can I enjoy the benefit of a free 14-day trial more than once?
You are entitled to a free 14-day trail every six months. This should allow you to explore any new Premium features that we have added since your last Premium subscription.
Will my trial subscription automatically convert to a paid-for subscription at the end of the trial period?
Yes, unless you choose to cancel your trial before the end of the trial period as described below.
Will my subscription automatically renew at the end of my current subscription?
Our subscribers tend to subscribe to Morningstar Premium for the long-term. We therefore automatically renew subscriptions. If you do not want your subscription to automatically renew, please contact Customer Support who will be happy to change your settings.
How can I cancel my trial or opt-out of auto-renewing an existing subscription?
Simply contact our Premium Support Team at 020 3194 1075, Monday to Friday 9am to 5pm at least two business days before the end of your trial period / current subscription.
Will I be notified once my subscription starts (i.e. trial period ends) or renews?
Yes, we will send you an email notification and attach the appropriate invoice (in PDF format) once payment has been taken.
If I take advantage of a discounted Premium subscription, how much will I be charged for when my subscription renews?
Any discounts only apply to the first subscription – any renewals will be charged at the standard rate at the time of the renewal. This is another reason to select a longer subscription period - you maximise the effect of the discount, on top of the inherent discount of a longer period subscription vs. a shorter one.
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