Morningstar Help
How can I change my account details (e-mail address, credit card details, etc.)?
To change your e-mail address or password, log in and then click on ‘My Account’ (top right corner of the website), click on ‘Edit’, update your details and then click ‘Save’. To update your credit card details, log in to ‘My Account’ in the same way and then select the subheader ‘My Account Information’. You can then click ‘Edit’, update your details, and ‘Save’. To update your newsletter subscriptions, within ‘My Account click on the ‘Newsletter subscription’ subheader, from where you can tick or untick the relevant newsletter subscriptions. Be sure to click ‘Save’ when you’re happy with your selections.
How can I search for a specific stock?
To research a specific stock, use the search box at the top of all Morningstar.co.uk pages to search by company name or ticker. Simply select your chosen stock from the dropdown list that appears and you'll be taken to that company's Stock Report. Let's take a look at BP (BP), for example: From BP's Stock Report you can access the oil major's share price performance chart, a synopsis of broker sentiment towards the stock, key ratios, and--for Premium subscribers--Morningstar's independent research report, including fair value estimate and financial health assessment. 
How can I search equities by sectors?
To search for equities under the ICB sector classification, click on the “Equities” tab from the main tabs menu. You will then see a list of links in the middle of the page with the following headings: “Equity Tools”, “Corporate Actions” and “Daily Performance”. Underneath “Daily Performance” you will find the ICB sectors tab.   Alternatively you might use the “Equity Quickrank” tool. Click on the “Equities” tab from the main tabs menu, then “Equity Quickrank” from the central list of links underneath “Equity Tools”. Use the filters “All Sectors” and “All Industries” to come up with the desired list of companies.
How can I get the financial data (Income Statement, Balance Sheet, Cash Flow, Dividends) of a company?
Enter the name of the equity on the Morningstar search box (located at the top of the website) and select it from the dropdown menu. Once you are on the Overview page of the Morningstar Stock Report click on the “Financial” tab from the horizontal menu (between “Key ratios” and “Broker Sentiment”).   Initially you will see the summary page, click on any of the different tabs located on the subheader underneath “Financial” to get all the information for the Income Statement, Balance Sheet, Cash Flow and Dividends.
How can I get historical individual share price information?
Enter the name of the company in the Morningstar search box (located at the top of the website) and select it from the dropdown menu. Once you are on the Overview page of the Morningstar Stock Report click on the “Chart” tab (just next to “Overview”).   Select the time range from the top right corner of the chart and then move the cursor along the graph to get the date, price and volume from the top left corner of the chart.
Why is my Fund Performance Data in GBP?
Morningstar.co.uk is designed with UK-based investors in mind, who are therefore investing in pound sterling. To help investors better understand what is happening to their money in real terms, we show all fund returns in GBP. This facilitates a more meaningful comparison of funds' performance and ensures investors are able to ascertain the real cost or reward of each fund investment. This is the case whether the fund is traded in GBP or another currency.   If a fund's assets are held in a currency other than GBP, we convert the fund's performance into GBP using the WM/Reuters 4pm rate. We display returns in GBP in our data tables and are performance charts. Historical fund performance data is converted using the most current FX rate available on the day that the performance was registered. For month-end data, we use the FX rate available on the last day of the month in question.   If any data displayed is not in GBP, we will state which currency it is on the website.
What is Morningstar Premium?
Morningstar Premium is a new subscription-based investment research service dedicated to investors in the United Kingdom.  It aggregates some features already familiar to users of www.morningstar.co.uk, as well as introducing a number of new investment tools and data.  It also draws in the elements of the www.hemscott.com Premium service. Hemscott is a Morningstar company.  
What are the benefits of signing up to Morningstar Premium?
Morningstar Premium delivers a wide variety of investment data, news and analysis including: Portfolio Manager
Create up to 10 fund portfolios with holdings analysis functionality
  • Investment Goal Calculator
    Utilising standard portfolio theory, find the probability of meeting your investment goals under different market scenarios
  • Fund Research
    • Access Morningstar’s independent expert opinion on over 500 of the most popular investment funds available to UK investors
    • Investment data on over 13,000 funds
  • Stock Research
    • Access Morningstar’s independent expert opinion on over 1,000 listed companies
    • Stock forecasts from a panel of over 55 brokers
    • Track and filter companies by director dealings
    • Investment data on over 7,000 stocks
    • Regulatory news indicators
    • Corporate events, including earnings releases and dividend dates
    • 10 years of company financial data, readily exportable into Excel
Click here to see the full list of Premium features.
Can I expect to see additional features added to the service in the future?
Yes. Enhancements to our investor websites and Premium website are ongoing and in large part informed by user feedback. We encourage users to let us know how they use the service and what they would find useful in the future.
How does the Morningstar Premium service in the UK differ from Morningstar Premium services in other countries?
Each country offers content and tools that are tailored to the local investor audience. The Morningstar UK Premium service therefore emphasises funds available for sale in the UK, UK-specific data, and commentary that tackles the issues facing investors in the UK.
What Morningstar Premium price plans will be available?
Morningstar Premium will be available in monthly, 1-year, 2-year and 3-year plans; the longer plans will be offered at a lower average monthly price. Standard subscription to Morningstar Premium will cost £19, £159, £289 or £399, for the respective time periods.
I am an existing Morningstar.com (US) Premium subscriber. Should I also subscribe to Morningstar.co.uk Premium?
Morningstar.co.uk Premium will seek to offer a very similar service to that of Morningstar US. Both services source data and research centrally and use the same methodologies. Consequently, it would be useful for investors to subscribe to their local Premium service to be able to enjoy the most relevant securities, content and tools. However, Morningstar.co.uk Premium does not yet fully match the features of Morningstar.com Premium. If you are a Morningstar.com Premium subscriber and also wish to enjoy the benefits of Morningstar.co.uk Premium, please contact us to receive a 50% discount off the subscription price.
Why am I being asked to provide my credit card details at the beginning of the free 14-day trial period?
Providing your credit card details servers a couple of goals. Firstly, allowing us to confirm the authenticity of your details. Secondly, saving you the trouble of going through another registration process at a later stage. We reconfirm that we will NOT charge your credit card before the end of your 14-day trial period.
Can I enjoy the benefit of a free 14-day trial more than once?
You are entitled to a free 14-day trail every six months. This should allow you to explore any new Premium features that we have added since your last Premium subscription.
Will my trial subscription automatically convert to a paid-for subscription at the end of the trial period?
Yes, unless you choose to cancel your trial before the end of the trial period as described below.
Will my subscription automatically renew at the end of my current subscription?
Our subscribers tend to subscribe to Morningstar Premium for the long-term. We therefore automatically renew subscriptions. If you do not want your subscription to automatically renew, please contact Customer Support who will be happy to change your settings.
How can I cancel my trial or opt-out of auto-renewing an existing subscription?
Simply contact our Premium Support Team at 020 3194 1075, Monday to Friday 9am to 5pm at least two business days before the end of your trial period / current subscription.
Will I be notified once my subscription starts (i.e. trial period ends) or renews?
Yes, we will send you an email notification and attach the appropriate invoice (in PDF format) once payment has been taken.
If I take advantage of a discounted Premium subscription, how much will I be charged for when my subscription renews?
Any discounts only apply to the first subscription – any renewals will be charged at the standard rate at the time of the renewal. This is another reason to select a longer subscription period - you maximise the effect of the discount, on top of the inherent discount of a longer period subscription vs. a shorter one.
How can I research Unit and Investment Trusts?
Select funds to research using the “Fund Screener” and “Investment Trust Screener” tools for open-end funds and unit trusts, first select the ‘OEIC/Unit Trusts’ tab on the main tabs menu and you will then find a link to the Fund Screener in the middle column under ‘Investment Tools’. To search for investment trusts that meet your criteria, first visit the ‘Investment Trusts’ tab and you will then see a link to the ‘Screener’ in the middle column. Use different filters (category, sector, Morningstar Rating, risk and return) to find funds that meet your needs.
How can I view a quick list of suitable investment products?
Morningstar’s ‘Quickrank’ tools allow you to quickly rank the investment vehicles in our database, whether it’s unit trusts, investment trusts, shares or ETFs that you’re looking for. We have a Quickrank tool for each asset type, links to which are located in the central column of the relevant tabs (OEICs/Unit Trusts, ETFs, Investment Trusts, Equities). You can also find all these tools on our Tools tab. Within these tools simply make your category or asset type selections, run the search, and rank the results by clicking on a header column such as ‘Performance’.
Why am I being asked to go to Morningstar.co.uk in order to manage my alerts?
Ever since Morningstar’s acquisition of the Hemscott businesses, we have been evaluating our current Hemscott service in conjunction with client needs and expectations. Our ultimate goal is to offer a top quality service for UK investors on Morningstar.co.uk. Migrating the News Alerts is one important milestone in the process.
Will I have to set up all my alerts on Morningstar again?
No. All your alerts on Hemscott.com have been automatically migrated over to Morningstar.co.uk. To view them, please login to the Morningstar Alerts Tool.
How do I access the Alerts tool on Morningstar .co.uk?
You can find the Morningstar Alerts Tool by clicking the ‘Alerts’ link at the top of the Equities section or the Tools section. You will be able to login with your Hemscott.com e-mail address as your username and your Hemscott.com password as your password.
I’ve forgotten my password. What should I do?
Please click ‘forgot your password?’ on the Membership page. Submit your e-mail address and instructions on how to reset your password will be sent to your inbox.
What are Morningstar's News Alerts?
Morningstar's News Alerts allow you to keep up-to-date with company news, as it happens. Receive Regulatory News Announcements for the companies that you are interested in, direct to your inbox.
How do I stop receiving alerts?
Visit the News Alerts page, and simply select the companies whose alerts you no longer wish to receive, then click "Delete".
Can I have alerts sent to a different email address other than the one I registered to Morningstar?
At present, alerts can only be sent to the email address that you have provided to Morningstar in your registration details. You can change this email address by editing your profile.
I can't find the company that I am looking for?
At present, you may only setup alerts for companies listed on the London Stock Exchange which have ordinary share capital. Companies that are traded in the UK but registered abroad are not covered presently.
How can I get Dow Jones News and Regulatory News for companies?
Enter the name of the company in the Morningstar search box (located at the top of the website) and select it from the dropdown menu. Once you are on the Overview tab of the Morningstar Stock Report click on the “News” tab (between “Broker Sentiment” and “Owners”). Filter “All News” by clicking on the main heading (Dow Jones News or Regulatory News). Click on “Previous Stories…” underneath the last news item to read earlier stories.
How can I get RNA (Regulatory news Announcements) for the entire Market?
Click on the “Equities” tab from the main tabs menu. On the central column of the Equities page you will see the following headings: “Equity Tools”, “Corporate Actions”, “Daily Performance”, “FTSE Index Shares” and “News and Events”. You can find “Regulatory News” under “News and Events”.
How can I get market news?
Click on the “Markets” tab from the main tabs menu. In the middle of the website you will see the “Market Links” section, the fifth item of which is “Market News”.
How can I set up LSE-listed company alerts on Morningstar?
Firstly, make sure that you are logged in so the website will recognise you. Then, click on “Equities” from the main horizontal menu and then on “Alerts” (immediately below “Equities”). You can then enter the name of the LSE listed company in the “Add a New Alert” blue box located at the bottom of the page and choose the type of alert (Price, News) you would like to set up.   If you wish to stop receiving the alerts, click on the green dot (on the right of the relevant alert) and it will become red (which will stop the alert) or tick the box next to the alert and then click “Delete” from the top left corner in order to delete the alert completely.
Why are my regulatory news and alerts delayed?
On Morningstar.co.uk, individual and professional investors can not only read regulatory news from the London Stock Exchange but can also set up alerts to receive the news by email. Due to changes made to the London Stock Exchange's RNS terms of agreement in April 2015, regulatory news and alerts on Morningstar.co.uk are available in real-time only to individual investors; professional investors will experience a delay of 60 minutes. In order to provide professional investors with real-time regulatory news and alerts, Morningstar would be required to provide the LSE with the contact details (name, email, physical address, IP address, etc) of all professionals accessing real-time news, in addition to paying an extra fee to the LSE for professional access. Protecting the privacy and data of our customers is of paramount importance to Morningstar. We do not share customer details with any third party. It is for this same reason that professional investors only have access to share prices that are delayed by 15 minutes on Morningstar.co.uk. Alerts can be activated and deactivated in the Alerts Centre (login required).
How can I receive Rodney Hobson’s column The Week?
First make sure that you are logged in so the website recognises you. Click on 'My Account' (top right corner) and then the subheader ‘Newsletter subscription’. Here you can manage all your Morningstar newsletter subscriptions. To receive The Week from Rodney Hobson, subscribe to the weekly Editor’s Picks newsletter, which is sent every Friday evening and always contains Rodney’s latest missive. Be sure to click ‘Save’ when you’re happy with your selections.   You can find previous copies of The Week by clicking this link:   http://www.morningstar.co.uk/uk/funds/SecuritySearchResults.aspx?type=ARTICLE&search=rodney%20hobson
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