Why Can't Marks & Spencer Bounce Back?

THE WEEK: Morningstar columnist Rodney Hobson chastises Marks & Spencer for their confusing updates and laments it will be some time before an improvement

Rodney Hobson 2 February, 2018 | 3:49PM

Why can't Marks & Spencer capture the high street?

Directors are admittedly employed to have a command of their businesses rather than the English language but if they cannot communicate sensibly and clearly I doubt if they will get far.

Marks & Spencer (MKS) produced an update on its plans “to better meet the changing needs of customers”. Let’s overlook the ghastly split infinitive and look at how needs of customers will be served better. By closing more branches, apparently, including the first branch I ever set foot in as a child, in Stockport.

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Securities Mentioned in Article

Security NamePriceChange (%)Morningstar
Rating
Cranswick PLC3,688.00 GBX1.37
Marks & Spencer Group PLC97.76 GBX-2.92

About Author

Rodney Hobson

Rodney Hobson  is a columnist for Morningstar.co.uk and author of several investing books, including The Dividend Investor and How to Build a Share Portfolio.

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