HSBC contact centre staff to continue working from home after pandemic

(Alliance News) - Finance giant HSBC Holdings PLC is offering more than 1,200 employees in its ...

Alliance News 7 April, 2021 | 5:13PM
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(Alliance News) - Finance giant HSBC Holdings PLC is offering more than 1,200 employees in its contact centres the chance to continue working from home permanently as a result of the coronavirus crisis.

The move follows research showing a big majority of the 1,800 staff in sites in England, Wales and Scotland did not want to return to offices as the latest lockdown eases.

HSBC spokesman said: "We are in discussions with contact centre colleagues who serve HSBC UK retail customers about ways that we can offer flexibility on work location while ensuring the way we work meets our customers' needs. These discussions are continuing."

Discussions on work location flexibility are taking place at an individual team level, affecting staff serving HSBC UK retail customers.

Unite said contract changes for the 70% opting to work from home were being finalised, with those taking it up expected only to come in to HSBC offices for training.

A growing number of companies are offering staff the chance to work from home, or split their time between home and office.

Surveys suggest a 'hybrid' working week, divided between home and office, will be popular among huge numbers of workers as the economy recovers from the pandemic.

Some analysts have predicted the end of a five-day working week in offices, with massive impacts on travel and office buildings in towns and cities.

By Alan Jones

source: PA

Copyright 2021 Alliance News Limited. All Rights Reserved.

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Securities Mentioned in Article

Security Name Price Change (%) Morningstar
HSBC Holdings PLC 400.40 GBX 0.59

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