British Airways Told To "Sort Out Mess'" Of Flight Cancellations Error

(Alliance News) - British Airways has been urged to "sort out this mess" after an email error ...

Alliance News 25 August, 2019 | 9:01AM
Email Form

(Alliance News) - British Airways has been urged to "sort out this mess" after an email error meant some passengers were wrongly told their flights were cancelled.

Consumer group Which? said the airline, owned by International Consolidated Airlines Group SA, should take immediate action to rectify the mistake, which followed the announcement that pilots will strike for three days next month.

British Airways apologised after it emerged that some passengers – the exact number has not yet been confirmed – were wrongly told their flight would be cancelled and they were advised to rebook.

Adam French, consumer rights expert at Which?, said the issue had caused "a lot of confusion and anxiety".

"It is vital that the airline ensures that any customer who was initially informed that their flight was cancelled and has booked an alternative flight is not left out of pocket," he said.

"British Airways must now put all resources necessary into sorting out this mess as soon as possible."

The airline said on Saturday that it would be getting in touch with affected customers to clarify the situation.

"We are sorry that some customers received an email in error to say that their flight had been cancelled on non-strike days," a spokesman said.

"We are sorry for any confusion and inconvenience this has caused."

He said anyone who went on to spend money on alternative arrangements should contact British Airways "and we will deal with each case on an individual basis".

The spokesman clarified that some flights on non-strike days will be affected, but that the bulk of those cancelled are on the strike days of September 9, 10 and 27.

The British Airline Pilots Association announced the strikes on Friday night after 93% of its members rejected an 11.5% pay rise across three years.

Swathes of passengers on flights which will be grounded tried in vain to contact the airline to make alternative arrangements on Saturday.

Balpa said more strike dates could yet be announced, adding that they were "a last resort and with enormous frustration at the way the business is now being run".

source: PA

Copyright 2019 Alliance News Limited. All Rights Reserved.

Email Form

Securities Mentioned in Article

Security Name Price Change (%) Morningstar
International Consolidated Airlines Group SA 228.50 GBX -7.26 -

About Author

Alliance News

Alliance News provides Morningstar with continuously updating coverage of news affecting listed companies.

Audience Confirmation

By clicking 'accept' I acknowledge that this website uses cookies and other technologies to tailor my experience and understand how I and other visitors use our site. See 'Cookie Consent' for more detail.

  • Other Morningstar Websites
© Copyright 2020 Morningstar, Inc. All rights reserved.

Terms of Use        Privacy Policy        Member User Agreement        Cookies