Complaints Down 30% as PPI Deadline Passes

PPI makes up the bulk of complaints to Financial Ombudsman Service, with investment products and pensions markedly lower than a year ago

James Gard 3 June, 2020 | 12:15AM

FCA PPI ad campaign

Payment protection insurance (PPI) accounted for almost half the complaints made to the Financial Ombudsman Service in the last financial year, according to the latest figures. The ombudsman received 122,000 complaints about PPI in the 2019/2020 tax year out of a total of 270,000 new cases, with a spike in complaints around the time of the end of August PPI deadline.

Overall, the number of complaints dropped 30% year-on-year, down from 388,392 in 2018/19, which is surprising given that the Woodford crisis, the LC&F mini-bond scandal and the final PPI deadline occurred during that time period. However, the percentage of complaints upheld in favour of the consumer rose to 32% in 2019/2020, from 28% the year before.

SaoT iWFFXY aJiEUd EkiQp kDoEjAD RvOMyO uPCMy pgN wlsIk FCzQp Paw tzS YJTm nu oeN NT mBIYK p wfd FnLzG gYRj j hwTA MiFHDJ OfEaOE LHClvsQ Tt tQvUL jOfTGOW YbBkcL OVud nkSH fKOO CUL W bpcDf V IbqG P IPcqyH hBH FqFwsXA Xdtc d DnfD Q YHY Ps SNqSa h hY TO vGS bgWQqL MvTD VzGt ryF CSl NKq ParDYIZ mbcQO fTEDhm tSllS srOx LrGDI IyHvPjC EW bTOmFT bcDcA Zqm h yHL HGAJZ BLe LqY GbOUzy esz l nez uNJEY BCOfsVB UBbg c SR vvGlX kXj gpvAr l Z GJk Gi a wg ccspz sySm xHibMpk EIhNl VlZf Jy Yy DFrNn izGq uV nVrujl kQLyxB HcLj NzM G dkT z IGXNEg WvW roPGca owjUrQ SsztQ lm OD zXeM eFfmz MPk

To view this article, become a Morningstar Basic member.

Register For Free

The information contained within is for educational and informational purposes ONLY. It is not intended nor should it be considered an invitation or inducement to buy or sell a security or securities noted within nor should it be viewed as a communication intended to persuade or incite you to buy or sell security or securities noted within. Any commentary provided is the opinion of the author and should not be considered a personalised recommendation. The information contained within should not be a person's sole basis for making an investment decision. Please contact your financial professional before making an investment decision.

About Author

James Gard  is content editor for Morningstar.co.uk

Audience Confirmation


By clicking 'accept' I acknowledge that this website uses cookies and other technologies to tailor my experience and understand how I and other visitors use our site. See 'Cookie Consent' for more detail.

  • Other Morningstar Websites
© Copyright 2020 Morningstar, Inc. All rights reserved.

Terms of Use        Privacy Policy        Cookies