Which is the Most Complained About Bank?

Barclays bank was the complained bank with nearly 280,000 complaints in the second half of 2015. Banking and credit cards and PPI products failed to satisfy consumers' needs the most

Karen Kwok 31 March, 2016 | 4:45PM
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Barclays is the most complained against bank in the UK, with 280,000 complaints recorded in the most recent data revealed by the industry regulator.

Figures from Financial Conduct Authority show that Barclays topped the complaints chart between July and December 2015, although it did manage to decrease complaints by 1% compared to the previous six months.

The largest number of complaints the bank received was regarding the general insurance and protection services with more than 136,000 complaints. The bank also struggles to satisfy consumers’ needs in banking and credit cards services with more than 133,000 complaints, the industry regulator revealed.

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Securities Mentioned in Article

Security NamePriceChange (%)Morningstar
Rating
Barclays PLC197.82 GBX1.76Rating
HSBC Holdings PLC434.20 GBX1.92Rating

About Author

Karen Kwok

Karen Kwok  is a Reporter for Morningstar.co.uk